Panel Discussion

The multiplying effect of accessibility in the banking industry

November 18, 2021 4:00 PM CET BUY TICKETS

Lack of accessibility in the banking and financial services sector may lead to losing millions of potential customers looking for stable access to the basic necessities of modern life. Still, despite increasing attention to accessibility and inclusion, not all banking institutions and financial service providers have implemented accessible practices and assistive technologies into their daily operations.

During this panel discussion, top representatives of international banks that lead in accessibility will share their practical knowledge and strategic views on accessible banking. You will learn answers to the following questions:

Why is accessibility a must for a modern banking service?
How can accessibility attract new customers, including those who don’t use accessibility features?
How can accessibility increase employee and customer loyalty?
How can accessibility affect a bank’s reputation?

Join this event to learn new business opportunities, brought to you by the Global Inclusion Online Forum and top guest speakers.

Speakers

Catherine Tunney Braeken Director Client Accessibility at CIBC

Bianca Prins Global Head of Accessibility at ING Bank

Malintha Fernando Global Head of Digital Experience and Accessibility at HSBC