Banking for everyone: Arising accessibility trends in banking and financial services • November 18, 2021
Learn from global pioneers of accessibility in banking and financial services

Malintha FernandoMalintha Fernando

Global Head of Digital Experience and Accessibility at HSBC

Mali is the founder of HSBC’s Digital Accessibility programme. He currently occupies the position of Group Head Digital Experience and Accessibility for HSBC. He is a passionate advocate of design thinking and customer centricity.

Takes part in

Nov, 18 4:00 PM CET
Panel Discussion

The multiplying effect of accessibility in the banking industry

  • Why is accessibility a must for a modern banking service?

  • How can accessibility attract new customers, including those who don’t use accessibility features?

  • How can accessibility increase employee and customer loyalty?

  • How can accessibility affect a bank’s reputation?

Speakers
Catherine Tunney Braeken Director Client Accessibility at CIBC
Bianca Prins Global Head of Accessibility at ING Bank
Malintha Fernando Global Head of Digital Experience and Accessibility at HSBC
Meg O'Connell Founder & CEO of Global Disability Inclusion, Disability Inclusion Expert
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