Banking for everyone: Arising accessibility trends in banking and financial services • November 18, 2021
Learn from global pioneers of accessibility in banking and financial services

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Learn how to:

  • Implement inclusive banking based on the main accessibility principles

  • Adapt your app and website for accessible banking services

  • Promote your inclusive banking services to attract new customers


Nov, 18 4:00 PM CET
Panel Discussion

The multiplying effect of accessibility in the banking industry

  • Why is accessibility a must for a modern banking service?

  • How can accessibility attract new customers, including those who don’t use accessibility features?

  • How can accessibility increase employee and customer loyalty?

  • How can accessibility affect a bank’s reputation?

Catherine Tunney Braeken Director Client Accessibility at CIBC
Bianca Prins Global Head of Accessibility at ING Bank
Malintha Fernando Global Head of Digital Experience and Accessibility at HSBC
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Nov, 18 5:00 PM CET

Let’s Talk Accessibility: HSBC’s ambition and the opportunity

Ambition: To be the most digitally accessible bank
  • Age-friendly Banking
  • Design for neurodiversity
  • Digital accessibility program

Opportunity: How HSBC unlocks the power of technology to enable greater accessibility

  • The journey from compliance to providing a great experience through research and insight-led inclusivity
  • Accessible by design & innovation
  • Ensuring no barriers stopping disabled colleagues from thriving at HSBC or limiting their productivity and contribution
Robert Hsu Senior Manager, Digital Experience & Accessibility at HSBC
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Nov, 18 5:30 PM CET

The accessible card, a new standard

ING Bank team will be presenting the journey they took moving towards the accessible card as new standard for ING Debit Cards in The Netherlands. They will take you along their journey from the:

  • First steps pitching an idea
  • Inviting customers for our first user test
  • The sustainable approach for roll out
  • Learnings from this process
Bianca Prins Global Head of Accessibility at ING Bank
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Nov, 18 6:00 PM CET

No Longer a Matter of If: Why Digital Accessibility is The Path Forward

We're experiencing a world-wide demographics shift towards disability. Between an aging Baby Boom generation and a younger population in which disability will become a growing factor, this is an inescapable fact. Websites and mobile environments can foster inclusion and offer accessibility for those of us living with disabilities. They are also a legal requirement which can make, or break, the success of a financial institution.

An accessible website and banking systems will become crucial to staying in business. This session will conclude with:

  • How to “bake” accessibility into your financial website and mobile design planning and updating processes
  • Key attributes of accessible digital design and structure
  • Ways to ensure that your digital content is truly accessible
  • Special considerations for financial customers who live with disabilities
Lynn Wehrman President & Founder at WeCo Accessibility Services
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Nov, 18 6:30 PM CET

Navigating the challenges of PDF and other digital document accessibility

  • Identifying which document accessibility standards to adhere to, WCAG and/or ISO 14289-1 (PDF/UA).
  • Prioritizing different stakeholders; customers, investors, employees
  • Fund statements, Marketing documents, Investor Relations reporting and fillable forms
  • Remediation and testing tools available today and how to choose the tools that are right for your organization
Wendy Lockyer President at Accessibil-IT Inc
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Nov, 18 7:00 PM CET

Setting up an accessibility framework for digital projects in the banking industry

  • Learn how an accessibility framework helps different stakeholders (i.e. project managers, product owners, designers, business analysts, developers and testers), set up a consistent approach to the delivering of accessible projects in an organization.
  • Ensure there are defined roles and responsibilities for each stakeholder as it relates to accessibility.
  • Learn about the different artifacts (e.g. accessibility testing plan, standards to comply with, assistive technologies, testing tools, key documents , etc.) that are required to complete a successful accessibility project.
Juan Olarte CEO at Digita11y Accessible
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Media partners

Disability Insider

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  • get a 30-day access to the event recordings

  • enjoy 5 hours of professional content from the world’s leading experts in Banking Accessibility

  • enjoy online networking with your potential partners and clients in the AI field on our platform

99 USD

(plus taxes, where applicable)

Organizations who attended our events

kyndrylWunderXeroxStartup GrindThe in Techthe female factorHeadspace HealthMoody'sSun LifeCreative CultureGrammarlyNasdaq

What attendees say about our events

“I indeed had my expectations really high, but it was way better than what I expected. […] I ended up after 3 h with almost 5 full pages of a notebook filled with quotes from the panelists. Connected with more than 100 people, meetings, booth fairs…”
Patricia Souza, D&I expert from Luxembourg

“Thoroughly enjoyed the conversation and all the questions — encouraged by the momentum from fellow panelists and the audience!”
Rebecca Hershey, Human Rights Campaign

“Great panel! Even as the moderator, I can’t wait to go back and listen to the recording to fully capture all the wisdom and practical insights shared by our panelists”
Bernardo Ferdman, Ferdman Consulting

“The most interactive and the most informative online event about acessibility of the last years for me. Wishing to the organizing team keep going with such level”
Roman Boreńko, Inclusive It

“This was very well organized and well run. I really enjoyed case studies on accessibility in the banking context! Kudos to organizers!”
Catherine Tunney Braeken, Director Client Accessibility at CIBC

“It has been a great experience presenting at GIOF 2022. Kudos to the team for organizing a fantastic conference!”
Ashay Saxena, Product Owner at IBM

“I have participated in many online events so far and most of them had vast technical problems or there were delays in the program, but you run GIOF very well.”
Valentina Kordi, Founder of Valentina Kordi Mindset & High-Performance Executive and Business Coach

“I think you all did an amazing job putting together this conference and I thought it was very well organized!”
Lori Samuels, Senior Director of Accessibility at NBCUniversal

“It was a pleasure to serve on the panel. I loved the level of engagement, energy, and the experience the speakers brought to the table. The facilitation of the panel was very well done! I thoroughly enjoyed the experience.”
Tamar Becks, Vice President, Diversity & Inclusion at CACI International Inc

“This was my first time attending the Global Inclusion Online Forum and it will not be my last. Thank you so much for the opportunity to participate on the panel. It was AMAZING!”
Dr. Yetta Toliver, Global Head of Diversity, Inclusion and Belonging at Xerox Corporation

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