Malintha Fernando

Global Head of Digital Experience and Accessibility at HSBC

Mali is the founder of HSBC’s Digital Accessibility programme. He currently occupies the position of Group Head Digital Experience and Accessibility for HSBC. He is a passionate advocate of design thinking and customer centricity.

Takes part in

Nov, 18 4:00 PM CET

Panel Discussion

The multiplying effect of accessibility in the banking industry

Why is accessibility a must for a modern banking service?
How can accessibility attract new customers, including those who don’t use accessibility features?
How can accessibility increase employee and customer loyalty?
How can accessibility affect a bank’s reputation?

Speakers

Catherine Tunney Braeken Director Client Accessibility at CIBC

Bianca Prins Global Head of Accessibility at ING Bank

Malintha Fernando Global Head of Digital Experience and Accessibility at HSBC

Learn more